FAQs
No matter how simple we make the process of scrapping your car, we know you might have some questions before you get started. Get the help you need from our frequently asked questions!
Collections
Welcome to our FAQ section. It’s simple to get the help you need here. Simply look through our frequently asked questions below to find what you’re looking for. If you don’t find the information you need, then please don’t hesitate to get in touch with us from the contact page. We’d be happy to help!
We don’t charge for vehicle collection. All quotations include free collection from the postcode used to generate your quote.
Your car needs safe access for a standard recovery vehicle. The ground must be solid enough to allow access by the recovery vehicle and close enough to allow the car to be either driven or moved using a winch. If the vehicle is found to be inaccessible when the truck arrives, your collection may have to be rescheduled or cancelled, and you may be charged for a wasted journey.
You’ll be contacted within 3-4 business hours of accepting the quote. You’ll be contacted by phone, so please ensure your contact number is entered correctly.
The recycling centre will call you within 3-4 business hours to discuss a convenient date to collect your car. Most collections are arranged within 2-3 working days. Please ensure you remove all personal belongings and any waste from the vehicle before it is collected or dropped off at the centre.
We’re flexible with collections and we’re open 7 days a week. Please discuss this with the recycling centre when they call you to book the collection.
The recycling centre will give you a receipt for your car. If you provide them with the vehicle registration document (V5C), they will also complete and return to you Section 9. You should send this to DVLA immediately to notify them that you have transferred ownership of the vehicle to an Authorised Treatment Facility. Alternatively this can be done easily online by visiting DVLA website.
Payments
For questions about payments, see below:
To find out how much you’ll get for your scrap car, simply request a quote. Click on the get a quote button to enter your reg and find out how much we’ll pay you. Get started today to get the best price for your scrap car.
You can supply your bank details online safely during your quote request. If you’d prefer not to give your bank details online, you can still accept the quote and choose to give us your bank details later if you prefer. Our website is secure – look out for a small padlock symbol in the address bar and note that our web address begins with https:// (the s in ‘https’ stands for ‘secure’).
New legislation designed to crack down on metal theft has made it illegal to pay with cash for scrap metal, including vehicles. Under the Scrap Metal Dealers Act 2013, the only legal forms of payment for scrap metal are a non-transferrable cheque or bank transfer.
Paperwork & Legal
For questions about paperwork and legal, see below:
The recycling centre will give you a receipt for your car. If you provide them with the vehicle registration document (V5C), they will also complete and return to you Section 9. You should send this to DVLA immediately to notify them that you have transferred ownership of the vehicle to an Authorised Treatment Facility. Alternatively this can be done easily online by visiting DVLA website.
It is preferred but not essential. Please discuss this with the recycling centre when they call you to book the collection.
Under new legislation from 1st October 2013, you must provide photo ID showing your name, date of birth and address when you scrap your car.
A photocard driving licence is the preferred form of identification, as it shows your name, photo, date of birth and address. However, other forms of ID are also accepted, including:
- A valid UK passport
- A valid passport from a European Economic Area state
- A valid UK biometric immigration document
A supporting document from the last 3 months must be issued alongside any ID form other than a driving licence, to confirm your name and address. Accepted documents include:
- A bank or building society statement
- A credit or debit card statement
- A council tax demand letter or statement
- A utility bill (e.g. gas, electricity or water) but not a mobile phone bill
No, your vehicle does not need to be insured if you’re not driving it and it is being collected by a suitable recovery vehicle. But you should not leave or drive your car on the public highway without valid insurance and MOT.
If you have a personalised/private registration number that you want to keep, you can transfer it to another vehicle, or place it on retention, using the V314 form from the DVLA. You will need to do this before your car is collected. If you want to accept a quote but need some time to arrange things with the DVLA before collection, just let us know.
You no longer need to fill out form V14 and send it with your tax disc to DVLA for a refund. The DVLA will automatically refund any complete months remaining on your tax within 6 weeks of them being notified that you are no longer the registered keeper. We strongly recommend that you always complete Section 9 of the V5C and send this to DVLA on the day you handover the vehicle to the recycling company. You should write the name and address of the recycling company as the Motor Trader/Vehicle Dismantler to whom you have sold the vehicle.
Yes, it is your legal responsibility to inform DVLA that you are no longer the owner/keeper of the vehicle. The recycling centre will complete their details on Section 9 of the V5C and hand this back to you. This should be immediately posted to DVLA. Alternatively you can notify DVLA online by visiting DVLA website. If you do not have a V5C, you should send a letter to DVLA to inform them of the transfer of ownership as soon as the vehicle has been handed over to the recycling centre.
When your car is scrapped a Certificate of Destruction is automatically produced. This is submitted to DVLA to notify them that the car has been scrapped. If you would like a copy of this Certificate the recycling company will be pleased to supply you with one upon request. Please inform us that you would like a copy when we call you to arrange the collection of the car or when you drop the car off.
The Environment Agency keeps a publicly available list of all companies that are Authorised Treatment Facilities (ATF’s) and can scrap cars, and companies that are licensed to collect scrap cars. This link http://www.environment-agency.gov.uk/default.aspx takes you to the Environment Agency website where you can check. If in doubt, you can call the Environment Agency on 08708 506 506. ATFs covering Scotland are registered under the Scottish Environment Protection Agency and ATFs covering Wales are registered with Natural Resources Wales. Please contact us if you’d like to see copies of any of our approved collecting companies licenses.
Your Vehicle
For questions about your vehicle, see below:
Keys are not always essential but preferred. Please discuss this with the recycling centre when they call you to arrange collection if you’re unable to provide the keys.
No, but you’ll need to let us know about any damages. When we calculate the quote, we assume that the vehicle will be complete (including wheels and tyres), intact, free from significant damage (that may present difficulties with safe transportation) and is accessible. You’ll have the chance to tell the recycling centre if any of these assumptions are incorrect before they arrange the collection. In some cases (not all), the recycling centre may need to adjust their offer however you are under no obligation to accept. In exceptional circumstances, if the condition of the vehicle or access to the vehicle does not meet the minimum requirements, the recycling centre may have to withdraw their offer to collect.
All quotes are offered on the basis that the car will be supplied complete and intact. If parts have been removed or dismantled, this may mean that the recycling centre will need to adjust their offered price. You will be under no obligation to accept any adjusted price. In some circumstances, the recycling centre may advise that they cannot collect the car due to the missing parts. If you fail to disclose missing or dismantled parts and a truck arrives to collect your car, the driver may refuse to collect the vehicle and you may be charged for their wasted journey.
Yes, we accept vehicles up to 3.5 tonnes.
No, at this time we cannot provide quotations for motorcycles.
Most cars collected through our service are scrapped and disposed of in accordance with the EU End of Life Vehicles Directive. However, if the car has the potential to be repaired (where necessary) and made legally road worthy, it may be re-used. If you prefer the car to be scrapped only, then just let us know when you arrange the collection date.